Terms of Service
2. For the purpose of these terms, Cointessa.com Ltd. will be referred to as the "company" or "Cointessa.com Ltd." and all users of the company's services shall be referred to as "you" or "customer". The website managed by Cointessa.com Ltd. https://www.cointessa.com will be referred to as "we", "website" or "Cointessa".
3. This Agreement is provided to you and established in English. You may find this document on other languages such as Romanian and Hungarian. If after reading this Agreement in its entirety you are still unsure of anything or you have any questions, you should contact our support and state your questions. If you don't understand this agreement it doesn't absolve you from abiding it.
4. Eligibility requirements
4.1. To enter the website and accept the agreement, you must be at least or over 18 years of age. By using our services you represent and accept that you are 18 or older. Some services such as trading via fiat currencies (EUR, RON, HUF) is only allowed to residents of the European Union.
6. Risks of holding cryptocurrencies
6.1. Cryptocurrency is a not backed or value guaranteed by any financial institution. When you are purchasing cryptocurrencies the customer assumes all risk that the cryptocurrencies may become worthless in value. Customers should research and consider the risks before purchasing any. The company makes absolutely no guarantee about the future value of the cryptocurrencies purchased.
7. Cointessa Accounts
To use any of our services, you do not need to have a registered account, although first-time traders will need to have their account and identity verified before they can buy / sell crypto currency. At your first trade you need to provide your e-mail address and your mobile phone number. You can open only one account, opening more accounts with different e-mail addresses are prohibited. If you open more than one then such additional accounts may be suspended at our discretion. If you want to convert your local currencies to cryptocurrencies, or cryptocurrencies to local currencies you authorize Cointessa to make sure we validate your identity. This may be such as your date of birth, your name, phone number, email address, physical address, tax identification number, government identification number, and bank account information. We might make you answer some basic questions in order to verify your identity. By going through this process, and submitting this or any other information that might be required, you verify that the information is accurate and real. You confirm to inform us about any changing information.
7.2. Keeping your contact information secured
You are responsible of keeping your contact information up to date. Be aware of our updates, in order to receive any notifications of our changes that we may send you. You are responsible for maintaining sufficient security of your e-mail address, phone number and bank account information. Any loss of these may result in unauthorized access to your Cointessa services by third-parties. We will not be accountable for any loss arising from your failure of protecting your own information. We will not be responsible for any notifications that we send you will remain unseen by you. If you believe that your Cointessa services are endangered, immediately contact our support to disable the trading using your e-mail address, phone number and bank account. We are not responsible for any damage or interruptions caused by any computer viruses, spyware, or other malware that may affect your computer or other equipment.
7.3. Suspension and closure
We may, in our sole and absolute discretion, refuse to let you buy crypto currency through us, suspend your Account, or terminate your Account, or your use of one or more of the Services. It can happen as a result of failing to respond to our customer support requests, account inactivity, violating the terms of this Agreement, or we notice that you use your account for illegal actions, or opening multiple Cointessa online Accounts, or you take an advantage of our promotions that we may offer from time to time. You are able to recover your unsettled transactions from your suspended account, unless it's prohibited by law or court order.
8. Cointessa Services
If you are buying or selling cryptocurrencies through our service, you are buying from or selling to us directly. We are not a marketplace between other buyers and sellers of cryptocurrencies. Our site has a Conversion Rate / Exchange Rate that is the price in terms of local currency at which you sell cryptocurrencies to Cointessa. You agree, as a condition of using any Cointessa Services, to accept the Conversion Rate / Exchange Rate as the sole conversion metric. All rates mentioned on the site are subject to misprint. Cointessa does not accept any liability for the consequences of misprints.
8.2. Right to suspend any transactions or settlements
We have the right to cancel or to settle any ongoing / pending cryptocurrency or local currency transaction connected to your account as required by law, court order or any other binding government order. We have the right to refuse to process or cancel any transactions that you make with cryptocurrencies, if our website suspects that the transaction involves terrorist financing, money laundering, fraud or any other type of financial crime. We may, in our sole discretion, delay transactions or settlements if we believe the transaction is suspicious, may involve fraud, violates applicable laws, or violates the terms of this Agreement. If we have technical difficulties with our site, or your account, Cointessa may suspend your account temporarily until the problem is resolved. We try to not let this happen.
8.3. You need to be aware that, by making a local currency payment to Cointessa Bank Accounts, you are making an order to buy cryptocurrencies or sell cryptocurrencies at the "Conversion Rate" that is applicable at the time we fully process your order (receive the payment and process the exchange), and not the conversion rate applicable at the time you initiated your transaction. We will do our best to finalize your order in the shortest possible time but there can be substantial delays between the time we receive your order or payment and process the exchange. Your orders are processed during our business hours as stated on the website. In connection with any purchase or sell of cryptocurrencies through the service, we will try to fullfill such purchase orders at the applicable Conversion Rate / Exchange Rate. However, from time to time, it may be necessary for Cointessa to delay fulfillment of a purchase / sell order, until such time as we are able to execute, make the transaction happen. We will send you directly the amount of cryptocurrency or local currency that you will receive either to your cryptocurrency wallet or your provided bank account.
8.4. Buying cryptocurrencies
You need to be aware that, by making a local currency payment to Cointessa Bank Accounts, you are making an order to buy cryptocurrencies at the "Conversion Rate". It will be based on the applicable Conversion Rate at the time Cointessa accomplishes your order, not the applicable Conversion Rate that was at the time we received your payment or your order. Local currency payments may take up to a few days to reach our Bank Accounts, in this situation again the Conversion Rate might be different from the time we receive such payment. Local currency payments that might not originate from the correct User Bank Account or an unidentified Account, will be sent back to the original account. We only accept payments that originate from your Bank Account that is under your control, and your name. The only way you can purchase cryptocurrencies is by using the bank account that is registered under the name you registered your Cointessa Account with. We have the right to delay or cancel any settlement if it observes a risk of fraud or illegal activity.
The market rates of the cryptocurrencies fluctuate, the values vary at any given moment. General rules when buying cryptocurrencies:
- Cointessa does not guarantee the future value of any cryptocurrency in any way.
- Cointessa uses current market rates. These can vary at any given moment.
- Customer should always enter his / her own address when buying cryptocurrencies. By entering an address that is not his / her, customer does so entirely at his / her own risk.
- In the event of suspicion of abuse or fraud, Cointessa reserves the right to suspend transactions until the legitimacy of the transaction has been verified.
- A bank account can only be used for one Cointessa account.
- Customer declares to be the owner of the bank account that is used and to have truthfully entered all the required information.
Once the cryptocurrencies are sent out to the address specified by you we can't refund your order. Please make sure you spell your cryptocurrency address properly, we can't give refunds if you misspelled your cryptocurrency addresses. We do check if your cryptocurrency address is a proper address, however we have no way of checking if you really control it. If you change your mind and rather not want to buy cryptocurrencies, but you have already paid the order amount to us, we can give you a refund in case we didn't send out your cryptocurrencies yet. We take a 5% processing fee and send the remaining to you. We also deduct any bank fees that may occur for refunds.
In order to have adequate due diligence checks in place Cointessa set up different levels for the verification process:
Level 1: Valid E-Mail address and Phone Number, Proof of Identity and Proof of Residence:
Maximum 10,000 EUR transaction over a period of 1 month, first transaction must be less than 500 EUR.
Level 2: Level 1 + Handwritten document showing "Undersigned [your_name] I wish to exchange crypto currencies on Cointessa.com and I agree with Terms of Service and AML Policy of Cointessa.com.
Maximum 100,000 EUR transaction over a period of 1 month, Maximum 5,000 EUR daily limit
Level 3: Please contact for more information.
8.6. Trading Fees
All our trading fees are displayed on our website and you have the right to refuse the use of our services if you do not agree with our fees. Also, your bank and / or cryptocurrency wallet provider may charge you fees for payments or transactions on cryptocurrency networks. Cryptocurrency networks usually require a fee in order to make payments from your cryptocurrency wallet. It is your responsibility to make sure that you have enough local currency or cryptocurrency in your bank account or your cryptocurrency wallet in order to enter buy / sell or trade transactions. When sending out cryptocurrencies to you, we will deduct the Cryptocurrency network fee from the exchanged amount and -although the network fee is out of our control- we will try to limit this to a maximum of 0.001 bitcoin. These fees are out of our control and can be verified anytime at various block explorers. In certain cases we might charge you another fee. If this applies, we will clearly state this before you initiate and confirm your order, giving you a chance to accept or decline the respective order.
8.7. Prohibited Businesses
If you make a Cointessa account, you confirm that you will not use our services in connection with any of the following activities:
1) High risk businesses: any business that we consider possess elevated financial risk, legal liability, or violates card network or bank policies.
2) You verify to us that any funds used by you in our Services, are owned by you or that you are validly authorized to carry out transactions using such funds.
3) Participate in any transaction that involves the proceeds of any unlawful activity.
4) Attempt to fraud Cointessa or any users of Cointessa.
5) Provide false or any inaccurate information.
6) Upload any material to the site that contains viruses, worms, Trojan horses or any other harmful programs.
7) Use the account information of another party to access or use any of our Cointessa Services.
If you are uncertain as to whether or not your use of our services involves a Prohibited Business, or have questions about how these requirements apply to you, please contact our support. You verify to us that any funds, payments used by you on our Services are owned by you or you are validly authorized to make transactions using such funds. We reserve the right at all times to close your account, ongoing payments or trades if we observe that you're not transacting with your own money. We have the right to review, retain and/or disclose any information as necessary to satisfy any applicable law, regulation, legal process or governmental requests.
In no circumstances shall Cointessa, and it's service providers, or any of their directors, employees or representatives are liable for your lost profits or any incidental damages arising out of Cointessa site, services and this agreement. We will manage to make efforts to ensure that your requests for trades and settlements are completed in the fastest possible time period, although we make no representations or warranties regarding the amount of time needed to complete processing. Our services are dependent upon many other factors that are out our control (for example: cryptocurrency network or banking system delays).
9. Customer Complaints
Please always contact our Cointessa Support if you have any complaints or requests or queries and we will resolve the problem as quickly as possible. Always provide us with your contact information (such as your name, address, identification, etc.) when you want to get in touch with us.
10. Applicable law / competent judge
All agreements are subject to Romanian law.
Any disputes arising from this agreement between Cointessa and the customer which cannot be settled in mutual negotiation will be heard by the competent judge within the jurisdiction of Satu Mare, Romania, unless Cointessa prefers to present the dispute before the competent judge in the city of residence of the buyer, with the exception of those disputes that fall under the competence of the district court judge.
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440038, Satu Mare, Romania
Capital Social: 50,000 RON